Refund Policy

Last updated: 2026-06-08

Monthly subscriptions

Subscriptions are billed monthly and renew automatically. You can cancel anytime from your dashboard. Upon cancellation:

• You keep full access to your courses and any unused promotional credits until the end of the current billing period.
• You will not be charged again after the current period.
• No prorated refund is issued for the unused portion of the current period.

Standalone courses

Standalone courses are one-time purchases with immediate, lifetime access. Because the content is delivered immediately upon purchase, standalone courses are non-refundable, unless required by applicable consumer law.

Failed or duplicate payments

If you believe you have been charged incorrectly, were double-billed, or experienced a technical issue, contact support@trainity.io within 30 days. We review each case individually and may issue a refund at our discretion.

Consumer right of withdrawal (EU)

By starting a course or downloading course materials, you expressly agree that performance of the service begins immediately, and you acknowledge that you lose your right of withdrawal upon full performance.

Contact

For any refund request: support@trainity.io.